Frequently Asked Questions

Rates are fixed by route or charged hourly depending on the service. Airport transfers include base mileage, tolls, and flight tracking. Hourly charter covers driver and vehicle time with a minimum booking window. We provide a written quote before you confirm. Gratuity is included in most service categories.

Cancel at least twenty-four hours before pickup for a full refund. Cancellations inside twenty-four hours may incur a partial charge depending on driver assignment. No-shows are billed at the full trip rate. We send confirmation and reminder messages to help avoid missed pickups. Corporate accounts may request tailored terms.

Yes, standard gratuity is included in the quoted fare for most services. You are not expected to tip again unless you choose to recognize exceptional service. Corporate accounts receive itemized receipts showing the included gratuity. For large groups or special requests, additional charges are quoted separately.

Yes. Corporate accounts include monthly billing, itemized receipts, and dedicated reservation support. We handle recurring airport transfers, roadshows, and client entertainment across Fort Lauderdale and Boca Raton. Account holders can book online or by phone. Pricing is agreed upfront to avoid surge or unexpected fees.

Yes. Hourly charter gives you a driver and vehicle for a set block of time. It works well for multi-stop itineraries, shopping trips, or flexible meetings. The minimum hourly commitment varies by vehicle type. Overtime is billed in increments based on the agreed rate.

Book online through our reservation form or call our dispatch team directly. Provide your pickup address, destination, flight details, and any special requests. We confirm the reservation and send driver details before your trip. For same-day bookings, availability depends on vehicle and driver schedules.

Yes. We monitor arrivals at Fort Lauderdale-Hollywood, Miami, and Palm Beach airports. If your flight lands early or late, we adjust the pickup time automatically. You do not need to call after a delay unless your travel plans change completely. Meet-and-greet service includes a driver waiting in the terminal.

For curbside pickup, the driver calls or texts when your luggage is ready. Meet-and-greet service includes a name sign inside the arrivals hall near baggage claim. Cruise port pickups happen at the designated passenger loading zones at Port Everglades or Port of Miami. Exact instructions are included in your confirmation.

Child seats are available upon request for sedan and SUV bookings. We offer forward-facing seats and booster seats for toddlers and older children. Please specify the child’s age and weight when booking so we provide the correct equipment. Infant rear-facing seats may require advance notice. There is no extra charge for standard child seats.

We serve Fort Lauderdale neighborhoods including downtown, Las Olas, Fort Lauderdale Beach, Coral Ridge, Galt Mile, and Weston. Coverage extends to Boca Raton and Hollywood Beach. We also run regional transfers to Miami, Palm Beach, Naples, and the Florida Keys. Contact us to confirm a specific address or route.

Our affiliate fleet includes sedans, SUVs, Mercedes-Benz Sprinter vans, and executive vehicles. Sedans suit one to three passengers with luggage. SUVs accommodate larger groups or extra baggage. Sprinter vans carry up to fourteen passengers and are popular for yacht crews and convention groups. Vehicle type is confirmed at booking.

Yes. Every local affiliate operator carries commercial auto insurance and required licensing for chauffeured transportation. Vehicles undergo regular inspections and cleaning. Drivers follow professional standards for punctuality, discretion, and route knowledge. Our dispatch team verifies insurance and credentials before adding affiliates to the network.

Downtown is typically 15 to 25 minutes from FLL and the beach 25 to 35 minutes. Rush hour on I-95 and I-595, drawbridge openings and cruise weekends can add time.

Yes. Book with your flight and ship details. We track the flight and plan the drive around your boarding window at the cruise terminal.

Every hourly booking has a three-hour minimum. Rates are $120 per hour for the executive sedan, $150 for the Cadillac Escalade, $230 for the S-Class and $240 for the Sprinter.

Yes. Road closures around Bahia Mar and Las Olas change the usual routes that week and availability tightens, so book hourly blocks or transfers as early as you can.